FAQ
Welcome to the FAQ section, where we address your most common questions. We have compiled the most frequently asked questions to provide detailed information and clarification on various aspects of our service/product/activity. We hope you find the answers you're looking for here. If you have any further questions, please feel free to contact us directly, and we will be happy to assist you.
1
Can I come to pick up the products?
We offer the option to pick up our products directly from our company. This allows you not only to collect your purchases conveniently but also to see where and how our products are made. We would be delighted to welcome you and show you our production process. Contact us to arrange your pickup and plan your visit.
2
Why aren't your products 100% natural?
We prefer to focus on the highest quality of our products. We believe that the term '100% natural' is not always a guarantee of excellence. For this reason, we are committed to carefully selecting each ingredient and adopting rigorous production standards to ensure that every item we offer is of the highest quality. Our priority is to provide our customers with products that are safe, effective, and meet the highest expectations.
3
Marseille soap produced in Faenza?
Marseille soap can also be produced in Faenza, provided it strictly adheres to the regulations governing its production. This means that, although the historical origins of Marseille soap are linked to the city of the same name in France, high-quality products can still be achieved by following precise specifications elsewhere. In Faenza, as in other locations, adherence to the standards ensures that the soap retains the traditional qualities of purity and gentleness that have been appreciated for centuries.
4
What does “clean beauty” or clean cosmetics mean?
The term 'clean beauty' refers to cosmetic products formulated with ingredients considered safe, non-toxic, and, where possible, natural, avoiding substances such as parabens, sulfates, and silicones.
5
How long do cosmetic products last once opened?
Each type of cosmetic may have a different shelf life once opened, so it is advisable to refer to the specific instructions to ensure safe and effective use of the product over time.
